August 20, 2019

9 tactics to borrow from luxury retail’s clienteling strategy to improve your omnichannel CX

Clienteling is extremely effective for engaging with customers in a way that leads to loyalty and a better overall experience with your brand...
August 13, 2019

Using Retail Pro mobile POS to connect with customers on the sales floor

How does going mobile help you understand your customers?..
August 6, 2019

The power of personalizing the post-sale

Mass-marketed messages are inundating consumers from every available avenue. Retailers today continuously push out these messages using the latest trending channels, hoping to acquire new and repeat customers...
July 30, 2019

3 CX improvements that drive revenue growth

For retailers looking to compete with the fast pace and convenience of online businesses, the in-store experience is an increasingly important battleground.
July 23, 2019

Attract, Explore, Inspire: United Colors of Benetton

United Colors of Benetton's London flagship on Oxford Street marks a significant change of pace for the Italian fashion brand.
July 16, 2019

Want loyal customers? Gartner says: Improve their experience.

A recent report from Gartner found that a large majority — 81% — of customer experience (CX) leaders predict they will compete mostly or entirely on CX...