Using Retail Pro mobile POS to connect with customers on the sales floor
How does going mobile help you understand your customers?
It frees your sales associates from the cash wrap so they can more meaningfully engage with shoppers on your sales floor and learn about them!
There is no better way to personalize a customer’s experience than by actually getting personal and asking questions. What are they looking for? What’s the occasion? Can we help you find something to go along with the item you’re trying on?
That kind of human connection makes customers feel like they’re shopping with a friend, and it builds emotional attachment to your brand.
Then, when they’re ready, the associate can complete the sale right there on the spot.
United Colors of Benetton use Retail Pro on tablets in their hip new flagship redesign. The mobile POS reinforce the brand’s ultramodern mood and allows an exclusive payment via mobile and card only, potentially everywhere in the store, reducing the time spent in a queue.
You’ll need to train associates on smoothly transitioning from the personal shopper role to closing the sale and packing their purchase. Positioning bagging stations at key, central points in your store will help keep the efficiency of the traditional queue, without its anti-climactic, assembly line feel.
The best thing about mobile POS is its versatility. Since Retail Pro POS is a browser-based software, you can use it on your choice of Apple, Windows, or Android devices.
And with support for biometric login, Retail Pro helps your employees log in faster and jump back into that assembly line mode for a fast and efficient checkout experience. Plus, the stocking associates can pull out another mobile POS to bust through the line faster.
Thinking about going mobile in your stores? Request a demo and get this whitepaper to see if mobile is right for your enterprise.