Blogs

July 16, 2019

Want loyal customers? Gartner says: Improve their experience.

A recent report from Gartner found that a large majority — 81% — of customer experience (CX) leaders predict they will compete mostly or entirely on CX...
July 9, 2019

3 Ways to win back your ex-customer

One school of thought among customer service managers today is that it doesn't pay to wow your customer...
July 2, 2019

3 qualities of authentic retail shoppers value most

3 qualities of authentic retail shoppers value most...
June 25, 2019

Shoppers don’t care about your POS. So why does it matter for CX?

Retail exists in an ongoing tension: how to run retail profitably without forfeiting its heart – to meet people’s needs and bring joy. Unified technologies are integral in this balance, offering a truer picture of your business and customers so you can discover and act on opportunities to better serve your customers...
June 18, 2019

Brick & mortar borrowed this from online retail and increased revenue by 5.1%

Brick and mortar has learned a thing or two from online retail, and last December shoppers took a meaningful notice. By focusing on and improving their buying online and picking up in-store (BOPIS, also called “click and collect”) …
June 11, 2019

Is it really discovery shopping if Amazon found it for you? Effects of data-driven curation on discovery experiences

Effects of data-driven curation on discovery experiences Remember when a trip to the store could yield a new discovery — an unplanned purchase but one that delighted the customer? Ecommerce handles specific shopping needs seamlessly and efficiently: Search …