Retailers going omnichannel pass on tech benefits to customers

 

 
 

In-store customers account for 50% of all eCommerce activity, research by Salesforce found, so closing the online-offline gap is critical for customer experience.


In response, retailers pursuing omnichannel with Retail Pro are turning their technology gains into customer-facing conveniences for unified commerce that puts shoppers first.


Here are three ways you can pass on the benefits of full data visibility in Retail Pro to your customers.


1: Show store inventory availability online


79% of shoppers research products online before buying in stores. Analysts are calling the trend ROPO – Research Online, Purchase Offline.


With so many shoppers choosing this blended approach to shopping, you can use your inventory data in Retail Pro to give customers online visibility into a product’s availability at their local store and secure the sale.


2: Make personalized recommendations


Though personalized recommendations generate only 7% of online visits, they result in 26% of online conversions – well worth the effort.


You can analyze customer history data in Retail Pro to personalize your marketing with recommendations based on items they recently or frequently purchased.


Effective recommendations are those that complement what the shopper already purchased from you, rather than simply other iterations of items the shopper has already browsed or bought.


3: Blend channels into one holistic shopping experience


For on the go consumers, the real shopping is done on your website.


They see your store as a fulfillment center where they will try on or pick up what’s needed on their way to do other things.


Integrated ecommerce and store POS can help you create a streamlined experience for these busy shoppers: shoppers can plan ahead and fill up their online shopping cart, and then access it at your store POS to complete the purchase and get the goods.