Blog

July 16, 2019

Want loyal customers? Gartner says: Improve their experience.

A recent report from Gartner found that a large majority — 81% — of customer experience (CX) leaders predict they will compete mostly or entirely on CX...
July 9, 2019

3 Ways to win back your ex-customer

One school of thought among customer service managers today is that it doesn't pay to wow your customer...
July 2, 2019

3 qualities of authentic retail shoppers value most

3 qualities of authentic retail shoppers value most...
June 25, 2019

Shoppers don’t care about your POS. So why does it matter for CX?

Retail exists in an ongoing tension: how to run retail profitably without forfeiting its heart – to meet people’s needs and bring joy. Unified technologies are integral in this balance, offering a truer picture of your business and customers so you can discover and act on opportunities to better serve your customers...
June 18, 2019

Brick & mortar borrowed this from online retail and increased revenue by 5.1%

Brick and mortar has learned a thing or two from online retail, and last December shoppers took a meaningful notice. By focusing on and improving their buying online and picking up in-store (BOPIS, also called “click and collect”) …
June 11, 2019

Is it really discovery shopping if Amazon found it for you? Effects of data-driven curation on discovery experiences

Effects of data-driven curation on discovery experiences Remember when a trip to the store could yield a new discovery — an unplanned purchase but one that delighted the customer? Ecommerce handles specific shopping needs seamlessly and efficiently: Search …
June 3, 2019

How retailers are actually spending their customer service dollars

When companies describe themselves as having “excellent” customer service, the claim sounds user-centered but too often it’s actually just a company-centered focus trying to position themselves as user-centered. Those companies are generally concerned with efficiency and reducing costs first and foremost, and …
May 27, 2019

3 POS capabilities retailers need to give shoppers what they want

Pleasing shoppers is simple: Give them what they want. It’s simple… it’s just not that easy. Here are three things every retailer needs for controlled inventory that helps you get customers the goods for which they come to you. …
May 21, 2019

The first step to recognizing customers with AI

Retailers are increasingly looking to AI to unlock insights that will help you better reach customers. AI learns from your data to help you recognize customers and anticipate needs – but the conclusions AI will generate are only …
May 15, 2019

Gesture recognition helps retailers gauge shoppers’ real interest

Artificial intelligence can help even the fussiest customer find just the right product, in a fraction of the time it would take without any technological assistance. While AI has been used in various businesses, including retail, to improve …