We are looking for L1 - Support person who can assists consumers experiencing technical trouble ranging from hardware and software issues to the navigation of the technology itself.
Desired Candidate Profile:
- Strong ability to communicate clearly and appropriately with executive and management level business partners, non-technical end users, technical subject matter experts and vendors
- Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate IT service outages to specialize engineering
- Performing end-to-end incident management. Responsible for time critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment.
- Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process.
- Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.
- Should be willing to travel
- BE/BTech (CS/IS) or BCA (No % Criteria)
- Selected candidates would be trained and will work in a front end client facing role and would be the first point of contact for any issues,
- Must have excellent oral and written communication skills
- Jayanagar 5th Block, Bangalore